Privacy Policy

1. Who We Are

Soapranos Cleaning Services Ltd ("we", "us", "our") is a cleaning company registered in England and Wales, based at 28 Newton Street, Clitheroe, Lancashire, BB7 1DD. Contact: info@soapranos.net | 01200 422334

2. What Information We Collect

We collect information you provide when:

• Completing our contact or booking forms (name, email, phone, address)
• Calling or emailing us directly
• Using our client portal

If you accept optional analytics, Google may process technical and usage information such as device, browser, approximate location, pages visited and conversion actions. We do not send names, email addresses, phone numbers, addresses or enquiry messages to analytics.

3. How We Use Your Information

• To respond to enquiries and provide quotes
• To deliver and manage cleaning services you have contracted
• To send service communications (appointment confirmations, invoices)
• To improve our services and website

4. Lawful Basis for Processing

We process your data based on: contract performance (when providing services to you), legitimate interests (responding to enquiries), and/or your consent where applicable.

5. Data Retention

We retain client data for 6 years after the end of our business relationship (for accounting and legal compliance). Enquiry data not resulting in a contract is deleted after 12 months.

6. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at info@soapranos.net.

7. Contact

For any privacy questions, contact: Soapranos Cleaning Services Ltd, 28 Newton Street, Clitheroe, Lancashire, BB7 1DD. Email: info@soapranos.net

8. Analytics Choices

Optional Google analytics and advertising measurement is disabled unless you actively accept it. If accepted, we measure page use, successful website enquiries, phone-link clicks and email-link clicks. You can change your choice at any time using “Analytics Settings” in the website footer.