Customer Charter and Professional Standards

Introduction

Welcome to Soapranos Cleaning Services, a family-run business dedicated to delivering exceptional cleaning solutions tailored to your needs. We are committed to maintaining the highest standards of service quality and customer satisfaction.

Our Promise to You

At Soapranos, we promise to:

• Provide reliable, efficient, and thorough cleaning services.
• Use top-of-the-range equipment to ensure the safety and health of your environment.
• Treat your property with the utmost respect and care.
• Continuously strive to exceed your expectations with every service.

Service Standards

We adhere to the following service standards:

• Punctuality: Our team will arrive on time, ready to work with a positive attitude.
• Thoroughness: We will clean every agreed-upon area to the highest standards, ensuring no detail is overlooked.
• Respect: Our staff will be courteous and respectful, maintaining professionalism at all times.

Communication and Feedback

We value your feedback as it helps us improve our services. You can reach us through:

• Phone: 01200 422334
• Email: [email protected]
• Website: www.soapranos.net

We encourage you to share your thoughts, whether it's a compliment or a concern, and we promise to address it promptly.

Satisfaction Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with our service, we offer a re-clean guarantee. Please contact us within 24 hours, and we will address any issues at no additional cost.

Privacy and Confidentiality

We are committed to protecting your privacy. All personal information and property will be handled with strict confidentiality and care.

Professional Standards

Code of Conduct

Our team members are expected to:

• Act with integrity and honesty in all interactions.
• Respect customer privacy and property.
• Maintain a professional appearance and demeanour.

Training and Development

We invest in ongoing training and development to ensure our staff are equipped with the latest techniques and knowledge. This commitment helps us maintain our high standards and adapt to evolving customer needs.

Health and Safety

We prioritise health and safety by:

• Following strict cleaning protocols to prevent cross-contamination.
• Using personal protective equipment (PPE) as necessary.
• Ensuring all equipment is regularly maintained and safe to use.

Quality Assurance

To ensure consistent quality and continuous improvement, we implement the following measures:

• Regular Inspections: Our supervisors conduct regular inspections to ensure all cleaning services meet our high standards.
• Quarterly Customer Feedback Survey: We automatically send out a feedback survey every quarter to gather insights from our customers. Your feedback is invaluable in helping us refine our services and address any concerns promptly.
• Structured Feedback System: We capture and analyse customer experiences systematically, allowing us to make informed decisions and improvements.
• Continuous Improvement: We are committed to using customer feedback and industry best practices to enhance our services continuously.

Environmental Responsibility

We are mindful of our environmental impact and strive to use efficient cleaning methods and responsibly dispose of cleaning materials.